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Complaints policy

Finsei is committed to providing a great service to our customers. However, we encourage you to voice any concerns you might have or if you are dissatisfied with our service.

You can contact us and outline the nature of your complaint in the following ways:

  • Email the relevant Finsei entity at:
  • Write to us at:
    • FINSEI LTD, Office 3.8, 3 Lloyds Avenue, London, United Kingdom, EC3N 3DS
    • AP OPERATIONS SIA, Skanstes Street 25, LV-1013, Riga, Latvia

Once you have contacted us with a formal complaint, we will try to resolve the issue immediately.

If the matter cannot be reasonably solved within 3 business days, a dedicated manager will contact you regarding the complaint by sending you an acknowledgement and an outline of the next steps. Additionally, we will let you know a deadline of when a resolution might be expected.

We will do our best to investigate and solve your complaint with a final decision, in writing, within 15 business days upon the receipt of the initial complaint.

We will do our best to find a positive outcome. If the result is not satisfactory, you may be eligible to refer your complaint to the relevant authority depending on your location.

FINSEI LTD Customers may refer their complaint to the Financial Ombudsman Service:

AP OPERATIONS SIA Customers may refer their complaint to the Bank of Latvia:

AP OPERATIONS SIA Customers (if you are a natural person not using the Services for economic or professional activity) may refer their complaint to the Consumer Rights Protection Centre (PTAC):